FAQs

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use the tracking link provided to monitor your delivery status directly with the carrier.

If you have not received a shipping confirmation, your order may still be in the fulfillment process. Orders are typically dispatched within 1–2 business days.

If you need further assistance with your order status, please contact our customer care team with your order number.

Orders are typically fulfilled within 1–2 business days and then shipped. Orders placed over the weekend will ship on the next business day.

Once dispatched, delivery typically takes 4–7 business days, depending on your location. You will receive a tracking email as soon as your order leaves our warehouse.

Orders are transmitted to our fulfillment partner shortly after they are placed so that they can be processed and dispatched quickly. After you place your order, you have a 55-minute window to edit or cancel your order.

If you reach out to our team within this 55-minute window to cancel your order or shipping address, we can assist. But beyond this window, we are unfortunately unable to guarantee cancellations or changes once an order has been submitted.

At present, we ship within the United States and United Kingdom only. We are actively reviewing opportunities to expand internationally in the future.

If your order has not shipped within 1–2 business days, please feel free to reach out to our customer care team and we will be happy to look into it. Occasionally fulfillment may take slightly longer during periods of high demand or inclement weather, but we will always do our best to get your order moving as quickly as possible.

At this time, we are unable to ship to multiple addresses within a single order. Separate purchases are required for each delivery destination. We appreciate your understanding and support.

We’re very sorry to hear about this experience. To help us investigate and resolve this as quickly as possible, please reach out to our customer care team and include:

• Your order number

• The flavour(s) affected

• A photo of the affected items

Once we have received these details, our team will review and arrange an appropriate resolution promptly.

If something appears to be missing from your order, please contact our team with:

• Your order number

• A photo of the items you received

Our team will review the details and arrange a replacement for any missing items.

Occasionally carriers mark a parcel as delivered slightly before it physically arrives. We recommend allowing up to 48 hours for the package to arrive. In the meantime, we suggest checking with neighbours or household members as well as around alternate delivery locations (porch, side entrance, parcel locker). If the package has not arrived after 48 hours, please contact our team and we will assist further. 

Please note that customers may need to file a claim directly with the carrier in cases of stolen packages.

Because our products are food items, we are unfortunately unable to accept returns.

If your order arrives damaged, incorrect, or missing an item, please contact our customer care team with your order number and photos of the issue. We will review the details and arrange an appropriate resolution.

Our sauces range from mild to bold, depending on the flavour.

Simmer Sauces (from least spicy to most):

• Korma — Not Spicy. Rich and aromatic, with warming spices but no perceptible heat.

• Butter Masala — Mild. Gently spiced with a creamy finish and subtle warmth.

• Goan Curry — Medium. Balanced heat with coastal notes and layered spice.

• Tikka Masala — Medium. Rounded, warming spice with a gentle kick.

• Madras — Hot. The boldest in the range, with a deeper chilli presence and lingering heat.

Marinades (from least spicy to most):

• Green Tikka — Mild. Herbaceous and aromatic with light warmth.

• Roasted Garlic & Chilli — Medium. Balanced heat with roasted depth and gentle spice.

• Tandoori BBQ — Medium Hot. Smoky and robust, with noticeable but balanced heat.

Our simmer sauces make it easy to prepare deeply flavourful Indian dishes at home:

• Sauté your protein or vegetables until lightly browned

• Add one jar of sauce (use 1 jar per 400–600g / approx. 14–21 oz of protein or vegetables)

• Simmer until protein is cooked through

• Finish with fresh herbs, yoghurt, or a squeeze of lime if desired

Each jar typically serves 2–3 people depending on portion size. Our sauces are versatile — they work beautifully with roasted vegetables, chickpeas, paneer, or tofu.

For more recipe inspiration, visit our recipes page at us.gymkhanafinefoods.com/blogs/recipe

Our marinades are bold and aromatic, inspired by the menu of the two-Michelin-starred Gymkhana restaurant in London. For best results:

• Coat protein or vegetables generously (use 1 jar per 800g / approx. 28 oz of protein or vegetables)

• Marinate for at least 30 minutes

• Roast, grill, or air fry until cooked through

They pair especially well with chicken thighs, paneer, cauliflower, prawns, or lamb.

For more recipe inspiration, visit our recipes page at us.gymkhanafinefoods.com/blogs/recipe

Allergen profiles vary by product. Here is a breakdown of major allergens by product:

Contain Nuts & Dairy:

• Butter Masala Simmer Sauce

• Korma Simmer Sauce

• Tikka Masala Simmer Sauce

Contain Mustard & Dairy:

• Tandoori BBQ Marinade

Contain Dairy:

• Green Tikka Marinade

Contain Coconut:

• Goan Curry Simmer Sauce

Free from major allergens:

• Madras Simmer Sauce

• Roasted Garlic & Chilli Marinade

While our manufacturing partners follow strict protocols to minimise cross-contact, we cannot guarantee the absence of trace allergens. If you have a severe allergy or specific sensitivity, we recommend consulting your healthcare provider before consumption.

Several of our products are naturally vegan and gluten-free.

Vegan options:

• Goan Curry Simmer Sauce

• Madras Simmer Sauce

• Roasted Garlic & Chilli Marinade

No. Our sauces and marinades are made with all-natural ingredients and contain no artificial flavours, colours, or preservatives.

Our simmer sauces and marinades are shelf-stable until opened and should be stored in a cool, dry place. The best before date is printed on each jar.

Once opened:

• Simmer Sauces: Refrigerate promptly and consume within 5 days

• Marinades: Refrigerate and consume within 10 days

Please ensure the lid is tightly sealed and the product is stored in the refrigerator between uses.

Serving sizes vary by product. You can find the exact nutritional information, including serving size, on the Nutrition Facts panel on each jar as well as on the individual product pages on our website at us.gymkhanafinefoods.com/pages/shop

You can find our simmer sauces and marinades at retailers across the U.S. using our store locator on our website.

Availability can vary by location, so we always recommend calling your local store to confirm the specific flavour you’re looking for is in stock. As always, you can purchase directly from us online as well.

If your preferred store does not currently carry us, we recommend speaking with the store manager and requesting Gymkhana Fine Foods directly. Retailers often expand their assortment based on customer demand.

In the meantime, you can check our store locator to find alternative locations near you, or purchase directly from our website.

You can update, skip, or cancel your subscription at any time by logging into your account portal on our website. If you need assistance making changes, our customer care team is always happy to help.

You can skip an upcoming subscription shipment by logging into your account portal and selecting the shipment you’d like to skip. If you’re having trouble finding this option, please contact our customer care team, and we will take care of it for you.

If you’re having difficulty accessing your account, we recommend trying the following:

• Use the “Forgot Password” link on the login page to reset your password

• Ensure you’re using the same email address that was used to place your order

• Clear your browser cache or try a different browser

If you’re still unable to log in after trying these steps, please contact our customer care team and we will assist you directly.

You can unsubscribe from our marketing emails by clicking the “Unsubscribe” link at the bottom of any email you’ve received from us. Please note that you will continue to receive transactional updates relating to any orders placed, even after unsubscribing from marketing communications.

You can apply a promo or discount code during checkout. Enter your code in the “Discount Code” field on the payment page and click “Apply” before completing your purchase.

Please note that discount codes cannot be applied retroactively to orders that have already been placed. If you forgot to apply a code and this is your first order, please contact our customer care team and we will do our best to assist.